The Secure Way to Shop Online These Terms and Conditions of Use set forth the Agreement between Joe's Supplements, and each user ("you" or "user") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to theseTerms and Conditions of Use Agreement. If you do not agree to the terms and conditions contained in this Terms and Conditions of Use Agreement, you may not access or otherwise use this site. These Terms and Conditions of Use set forth the Agreement between Joe's Supplements, and each user ("you" or "user") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you expressly signify your assent to these Terms and Conditions of Use Agreement. If you do not agree to the terms and conditions contained in this Terms and Conditions of Use Agreement, you may not access or otherwise use this site, and by doing so you waive such objections as you may have had. Ordering, Supply and Prices Policy An Order will be constituted by the user by adding items to their shopping cart, creating an account with Joe’s Supplements or logging into their existing account and then proceeding to pay via an SSL encrypted transaction via PayPal. Supply - Once an order has been made by any user, Joe’s Supplements will use their best endeavours to immediately dispatch the order, or to notify you of any delay should any item be unavailable or unable to be dispatched. All Prices and availability information on this site is subject to change without notice. Shipping Policy We use nothing but the best, Australia Post. Our shipping and handling fee is $9.95 Australia wide or FREE DELIVERY on orders over $150. After making your order you will receive a return email with your Australia Post tracking order number from which you can log onto http://ausposttracking.com.au/ to check the status of your order. Orders usually take 1-7 days to arrive depending on where you are located and therefore how fast Australia Post can get there, however we want your business and guarantee to send your order immediately. The delivery address provided by you must be to an address where someone is available to receive and sign for the goods. In the event no one is available to receive delivery, a card will be left advising the package is collectible at the nearest depot. If you wish deliveries to be left without signature (ie front door etc), this should be noted on your order comments and we shall be pleased to oblige where possible. Joe’s Ultimate Performance Supplements will hold no responsibility or liability for any lost or missing deliveries in this situation. Damaged Goods and Return Policy We cannot refund or exchange goods if you simply change your mind or if the product has been opened following delivery. However, although it rarely happens, if there is a claim for damaged goods, your complaint must be made within 24 hours of delivery. Under no circumstances should you use any goods or product which has been opened or which is unsealed. Our liability for damaged goods is limited to our replacement of the damaged goods only, and under no circumstances will we be responsible or liable for any other damage, reparation or consequential loss. No Warranty or Endorsement; Disclaimer Joe's Supplements and its officers, directors, employees, agents, licensors or licensees, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a "Linked Site") or to the uninterrupted or error-free use of this site. We and our affiliates expressly disclaim all representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for any particular purpose and non-infringement. Nor do we warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No statement by Joe's Supplements or its affiliates will or is intended to create any warranty unless in writing and expressly set forth herein. The information and other content about products or services provided on and through this site, including without limitation any products, information, e-mails, facsimilies, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. Much of the information provided (including various information relating to medical and health conditions, products and treatments) is often provided in summary or aggregate form. It is not and is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. You should always speak with your healthcare professional before buying or using any products, information or services provided on or through this (or its Linked) sites. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment, and should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem Unless expressly so stated, We do not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. We are not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. We expressly disclaim any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site. Review of Materials Posted on or Submitted to Site Joe's Supplements is not responsible for monitoring, screening, policing or editing the information or materials posted on, submitted to or transmitted through the site, nor do we monitor all information or materials posted on, submitted to or transmitted through the site. We reserve the right to delete, block and remove any information or materials in our sole discretion, which we consider unlawful, infringing, defamatory, libelous, abusive, threatening, obscene, offensive, fraudulent, deceptive, inappropriate or otherwise unacceptable to us and which may come to our attention, or which we may be notified of. User Submissions Any suggestions, ideas, comments or other similar submissions by users shall be deemed the sole property of Joe's Supplements, which shall not be liable for any use or disclosure, including its use for commercial purposes.You agree to grant us worldwide, royalty-free, perpetual license, and the right to reproduce, transmit, distribute, publicly display, publicly perform, create derivative works of and sublicense any materials or other information contained in such submissions. You expressly waive any claim, cause of action or other recourse that you might otherwise have had against us for any alleged or actual infringement or misappropriation of any intellectual property or other right in any such submissions. Copyright and Trademarks Joe's Supplements or its affiliates are is the proprietors of the property consisting of all Web site design, text, graphics, sound, software and other content, and the selection and arrangements thereof. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with us, or using this Web site as a shopping vehicle. Any other type of use of materials on this site, and any modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without our prior written permission is strictly prohibited. Joe's Supplements, and all logos, page headers, custom graphics and icons are service marks and/or trademarks or property in respect of which copyright is held by Joe's Supplements or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners. Limitation of Liability The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Joe's Supplements and the user. The products, information and services offered on and through this site would not be provided without such limitations. Joe's Supplements and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site. Without limiting this disclaimer, this expressly includes any liability arising from (i) any unauthorized access to or disclosure of your transmissions or data, (ii) as a publisher of information, (iii) for any defective products, (iv) as a reseller of any products or services, (v) for any incorrect or inaccurate information, (vi) any statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including direct, indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort, or claim of negligence, product liability or otherwise, even if the user advises of the possibility of such damages. Notwithstanding the foregoing, the sole and entire maximum liability of Joe's Supplements and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Joe's Supplements on this site. You agree to indemnify, defend and hold harmless Joe's Supplements and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable solicitors fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, of any violation by you of these Terms and Conditions of Use, your infringement or violation of any rights of another, or termination of your access to this site. Because the laws of some states may not allow for the exclusion of certain damages, in such states our liability is limited to the fullest extent permitted by law and these terms. Privacy and Child Protection Policy By visiting Joe's Ultimate Performance Supplements, you are accepting the practices described in this Privacy Notice. Joe's Supplements cares about and respects the privacy of each user of its Web site ("user" or "you"), including those who trust us enough to place orders, and knows that you care how information about you is used and shared. Joe's Supplements reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent Joe's Supplements, in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Joe's Supplements or its affiliates. Joe's Supplements wants you to be aware that when you click on links (including advertising banners), which take you to third-party Web sites, you will be subject to such third parties' privacy policies. While we support the protection of privacy on the Internet, Joe's Supplements expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties. If you have any concern about privacy at Joe's Ultimate Performance Supplements, please send us a thorough description to via our website, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. In order to protect the privacy of its users, Joe's Supplements has adopted the following policies: What Personal Information About Customers Do We Gather? The information we learn from customers helps us personalize and continually improve your shopping experience at Joe's Ultimate Performance Supplements. Here are the types of information we gather. Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Joe's Ultimate Performance Supplements or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; provide employer information when opening a corporate account; participate in Discussion Boards or Joe's Ultimate Performance Supplements Chat; provide and rate Reviews; specify a Special Occasion Reminder; and employ other Personal Notification Services. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); content of reviews and e-mails to us; and financial information, including driver's license numbers Automatic Information: We receive and store certain types of information whenever you interact with us. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; products you viewed or searched for; and the phone number you used to call our number. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Joe's Ultimate Performance Supplements if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Email Communication Preferences. Information from Other Sources: We may receive information about you from other sources. Sharing of Information We Receive? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and potentially with our subsidiaries. Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Promotional Offers: Sometimes we send offers to selected groups of Joe's Ultimate Performance Supplements customers on behalf of other businesses. When we do this, we do not give that business your name and address. Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Joe's Ultimate Performance Supplements, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of Joe's Ultimate Performance Supplements and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Joe's Ultimate Performance Supplements, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. With Your Consent: If you have any concern about privacy with us, if you contact us via our website, we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, material changes in our policies and practices to make them less protective of customer information will not be made without first advising you and any affected customers, and you having an opportunity not to provide further information or your consent to any change. How Secure Is Information We Hold About You? We protect the security of your information by using an encryption program (Secure Sockets Layer (SSL) software) We reveal only the last five digits of your credit card numbers when confirming an order. We must however transmit the entire credit card number to the appropriate credit card company during an order processing, and it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Which Information Can You Access? Joe's Ultimate Performance Supplements gives you access to a broad range of information about your account and your interactions with Joe's Ultimate Performance Supplements for the limited purpose of viewing and, in certain cases, updating that information. Examples of information you can access easily at Joe's Ultimate Performance Supplements include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, address book etc); payment settings (including credit card information); e-mail notification settings (including, Delivers, newsletters); recommendations (including recent product view history, prior order history, and Favorites). What Choices Do You Have? As set out above, you can always choose not to provide information, even though it might be needed to make a purchase. If you do not want to receive e-mail or other mail from us, please adjust your Email Communication Preferences You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records. Children Joe's Ultimate Performance Supplements does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use Joe's Ultimate Performance Supplements only with the involvement of a parent or guardian. Joe's Supplements does not knowingly collect or use any Personal Information from children younger than 18 years of age without obtaining verifiable parental consent. . Our Privacy and Child Protection Policy is subject to change. In the event of any change, we will provide notice of such change on this page. Usage by Minors Joe's Supplements are not able to prohibit minors from visiting our site. We must rely on the parents, guardians and others responsible for supervising children and teenagers to decide what is appropriate for such children and teenagers to view and/or purchase. We require that all purchases on the site may only be made by adults at least 18 years of age, and that all users who provide personal information to Joe's Supplements be at least 18 years of age, or, if under 18, that such information be accompanied by a verifiable parental consent. Credit Card Security The data on the Internet passes from very large numbers of computers to other computers, and some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers. Please read the following steps which may assist in limitingprevent the chances of interception of your credit card number: Limit your online shopping to Internet merchants, such as Joe's Supplements, with sites equipped with Secure Sockets Layer (SSL) technology. SSL limits or prevents unauthorized people from intercepting your data. Use a browser, such as Netscape Navigator or Internet Explorer, which supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability. Credit card information collected by us is encrypted through Secure Sockets Layer before it is transmitted over the Internet. We fully cooperate with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms and Conditions of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of us or affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. Your Usage of Site; Termination of Usage You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Joe's Supplements. You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon. You further agree that you will not access this site by any means except through the interface provided by Joe's Supplements for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Joe's Supplements and its affiliates, are responsible for compliance with applicable local laws. You agree that Joe's Supplements may terminate or suspend your access to all or part of this site, without notice, for any conduct that Joe's Supplements, in its sole discretion, believes is in violation of these Terms and Conditions of Use or any applicable law or is harmful to the interests of another user, Joe's Supplements or its affiliates. Applicable Law; Jurisdiction This agreement shall be governed by and construed in accordance with the laws of the State of Western Australia without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of Western Australia and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in Western Australia. Severability; Interpretation If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, that provision shall be severed and the validity and enforceability of all remaining provisions shall not be affected. When used in this agreement, the term "including" shall be deemed to be followed by the words "without limitation." Entire Agreement; Amendments This agreement constitutes the entire and only agreement between Joe's Supplements and each user of this site with respect to the subject matter of this agreement and supercedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this agreement. You agree to review this agreement prior to each use by you of this site and your use of this site shall be deemed acceptance of and assent to this agreement by you. Joe's Supplements may, in its sole discretion, amend these Terms and Conditions of Use agreement from time to time. Miscellaneous The failure of Joe's Supplements or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty; Disclaimer" and "Limitation of Liability" provisions of this agreement are for the benefit of Joe's Supplements and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.